Shipping & Returns

Australian Shipping Terms

Orders are shipped via Australia Post eParcel. Free Express Post Shipping for orders over $50.

Australia Post Express Post Delivery

  • Orders under $50 attract a $9 express postage charge.
  • Items in stock ship the same business day for orders placed before 1pm, AEST 
  • Non stocked items usually take 2-3 days to ship.
  • Signature on delivery required.


Returns policy

  • Returns accepted for faulty products. Cost of shipping will be credited back to you. Proof of shipping cost required. New products will be posted once the faulty products are returned, received and confirmed to be faulty.
  • If you experience an adverse reaction to the products you will be refunded the full amount and cost of shipping once products are returned to Dermience. Proof of shipping cost required.
  • You have 3 business days, from the time products are delivered, to notify Dermience of any products that may have been damaged during transit.
  • We do not offer refunds or returns for change of mind purchases.
  • For all returns please email

The fine print

  • You will be provided with a tracking number which can be used to track your parcel via Australia Post's online tracking system.
  • Additional postage charges will apply in the case where items are returned to Dermience as a result of not being collected from the destination. $10 for orders within Australia.
  • Dermience will not be held responsible for parcels should the recipient request delivery without signature.
  • Dermience will not be held responsible for orders marked as 'delivered' by Australia Post.